We pride ourselves on being legitimate and honest with all our clients. We seek to build longlasting relationships with those in which we do business and this means ensure we have a happy customer every time.
90% of our clients come to us because they have heard about us through word of mouth. Hydroseal is proud that this is the case and is the reason that little to no money is spent on actively seeking out clients. Our philosophy is that if we have a new customer that already knows we do a great job, this is the recipe for success.
Quoting our work
We always ensure that the customer knows what they are due to pay and provide quotes for the work that has been requested. This ensures that the customer has a good understanding prior to commencing the work.
We provide a range of services, including:
Preventative maintenance scheduling – we mitigate issues before they become a problem
Reactive emergency services – we respond quickly and efficiently following floods, storms, fire, impact and malicious damage
Insurance repairs experts – we understand the insurance repair process and deliver the comprehensive reporting and documentation you need to get an insurance result faster
Fast leak detection – we take a holistic view to get the problem fixed fast
Reasonable quotes – we believe in value not exorbitant prices
CCTV in-drain inspections – we go further to find the issue and fix it
Expert, no-nonsense advice – no jargon, just helpful information you can use
Job process systems – we have comprehensive communication, reporting and follow-up procedures
Strong business relationships – our customer service is second to none in our industry
Safety first – we’re committed to preserving client and staff safety at all times
Higher skilled staffing levels – means we can respond rapidly to emergencies
Comprehensive reporting – our customer service staff means clients get reports of site attendance within 48 hours or sooner
Integrated Service Provider – save time and money by employing one company for the entire job
OH&S – we ensure your property is safe and secure while we’re working on your job.